Frequently asked questions
Find answers to our most frequently asked questions about Aeolis products, ingredients, orders, delivery and everything you need to enjoy your skincare experience.
Orders and payments
You can contact us by sending us an email at our contact page, or call us during office hours on 01424 310 064.
All orders are shipped via Royal Mail Tracked 48 for Standard shipping services, FedEx for Express and Royal Mail Special Delivery Guaranteed by 1pm for Next Day.
All shipping methods offer track and trace service. You will receive an email alert to the email address provided during the check-out process so that you can follow the status of your delivery as it makes its way to the delivery destination.
Read our Shipping & Returns policy here.
If you receive a damaged product, please contact us within two days after receipt of the goods.
Orders of £50 and over qualify for FREE UK shipping. Read our shipping policy for full details.
Product queries
Yes, our packaging is recyclable. PET, PP and PE plastic, amber glass and FSC certified paper.
Yes. Our products aren’t tested on animals. All our products are vegan except for bee ingredients in Urea foot cream which contains beeswax.
Customer accounts
Yes. In the top right corner you will see three icons - click the left icon to initiate the 'Sign in or create account' dialogue box.
To reset your password, visit the customer account page, click the 'forgot password' link and follow the instructions.